Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary

The Front Desk Supervisor assists with the day-to-day supervision of Front Desk Agents and supports pre-arrivals, departure billing, in-room amenity requests, and special guest requests.

Essential Duties & Responsibilities

Communicate effectively with guests, leaders, and team members.
Provide guests with accurate information regarding resort policies, amenities, and services.
Contact guests before arrival to confirm reservation details and document special requests.
Coordinate in-room amenities and other requests from guests and leaders.
Perform check in and checkout procedures in a welcoming, proactive, and accurate manner.
Ensure Front Desk Agents complete check-in and checkout procedures accurately and serve as a resource when questions or guest concerns arise.
Provide concierge service by assisting guests with resort information, recommendations, and requests.
Oversee shift closing procedures and confirm all required responsibilities have been completed.
Coordinate with service providers, including massage therapists and transportation partners, to support the guest experience.
Take lodging and tennis reservations by phone or in person as needed.
Provide friendly and hospitable service while helping Front Desk Agents apply resort policies consistently.
Reconcile shift banks, guest billing, and related reports accurately.
Promote resort amenities and services in a guest-focused manner to enhance the guest experience and support resort revenue.
Manage difficult or sensitive situations calmly and professionally.
Assist guests and team members with disputed billing situations, escalating concerns when appropriate.
Perform other related duties as assigned.

Qualifications

Previous hospitality, lodging, front desk, or guest service experience preferred.
Previous supervisory or team lead experience preferred.
Proficiency in Microsoft Word and Excel.
Experience with Versa, Agilysys Golf, or similar systems preferred.
Strong communication, organization, attention to detail, and problem-solving skills.
Ability to manage multiple priorities and work with limited supervision.
Flexible availability, including evenings and weekends.

Physical Requirements

Physical activities may include, as applicable to the role, standing, walking, bending, lifting, and operating role specific tools or equipment. Lifting requirements vary by role and will be discussed during the interview process. Reasonable accommodations may be made in accordance with applicable law.

Work Environment

Sand Valley team members work within a resort environment with both indoor and outdoor work settings. Work conditions may vary by role, season, and business needs.

Perks

Golf Privileges
Retail and Restaurant Discounts
Employee Meal Program
Uniform Benefit Provided
Employee Assistance Program – Canopy

Classification

Full-Time Seasonal | Hourly | Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.

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Front Desk Supervisor

Key skills

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