Rehabilitative Services Case Manager

Description

Position Overview:

The Rehabilitative Services Case Manager provides mobile, person-centered, and recovery-oriented psychosocial rehabilitation services to adults enrolled in the CORE program.

Services are delivered primarily in community-based settings and focus on addressing psychosocial barriers that impact daily living, housing, employment, education, relationships, and overall community integration.

Services are individualized and focus on skill development, problem-solving, self-advocacy, and removing barriers that may interfere with recovery and community integration.

The Rehabilitative Services Case Manager collaborates with individuals, natural supports, and service providers to promote successful goal achievement while maintaining accurate documentation and adhering to program, agency, and regulatory requirements.

Terms of Employment/Benefits 

Pay Rate: $24/hour, with a $1/hour add-on for bilingual capabilities

Employment Status: Non-Exempt 

Schedule: Monday – Friday, 9 AM – 5 PM with flexibility to work a later shift one day a week

Benefits: Paid holidays, vacation, personal, wellness, and sick leave according to MHA policy. Training and educational opportunities available. 

Location

The position is based out of an office in New Windsor, with primary responsibilities involving travel throughout Orange County with most clients located in Newburgh, Middletown, and Port Jervis. Agency vehicles and mileage reimbursement are available.

Key Responsibilities

• Provide individualized, recovery-oriented support services in community, home, office, and virtual settings.
• Partner with individuals to identify personal goals and develop plans to achieve greater independence and community participation.
• Teach and reinforce skills related to daily living, communication, problem-solving, organization, self-advocacy, and wellness management.
• Support individuals in developing and maintaining meaningful social, recreational, educational, vocational, and community connections.
• Assist individuals in accessing and navigating community resources, public benefits, transportation, healthcare, housing, employment, educational, and other support services.
• Help individuals identify strengths, overcome barriers, and develop strategies to achieve personal recovery goals.
• Provide psychoeducation related to mental health, substance use, wellness, stress management, coping skills, and recovery.
• Support individuals in developing crisis prevention strategies and recognizing early warning signs that may impact goal attainment.
• Assist individuals with building independent living skills, including budgeting, time management, household management, technology use, and community navigation.
• Collaborate with family members, natural supports, healthcare providers, care managers, and other service providers, as appropriate and authorized.
• Conduct outreach and engagement activities to maintain participation in services and support continuity of care.
• Maintain timely, accurate, and person-centered documentation, including assessments, service plans, progress notes, and other required records.
• Participate in supervision, staff meetings, trainings, and quality improvement activities.
• Adhere to agency policies, program requirements, Medicaid documentation standards, and all applicable confidentiality regulations.
• Perform other related duties as assigned.

Other Duties

• Participate in MHA’s committees as needed.
• The duties outlined above are intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Requirements

Qualifications

Required

• Bachelor's degree in social work, psychology, human services, or related field
• Minimum of two years' experience providing services to individuals with a serious mental illness and/or substance use disorder

Preferred

• Knowledge of recovery-oriented, trauma-informed, and harm reduction approaches 
• Experience providing employment support, education support or vocational assistance
• Experience using motivational interviewing and trauma informed practices. 
• Experience navigating an Electronic Health Record. 
• Bilingual Spanish / English highly preferred.

Core Competencies

• Person-centered and recovery-oriented practice 
• Strong clinical judgment and problem-solving skills 
• Ability to work independently in community settings 
• Effective collaboration and communication 
• Cultural humility and responsiveness