Job Title: SAP Program Manager (SAP IS Retail)

Location: Emeryville, CA (Hybrid)

Duration: 12 Months

Job Description:

As the IT Delivery Lead (SAP Retail) representing ITCI at a leading San Francisco-based retail client, you will act as the key bridge between client business stakeholders and offshore delivery teams.
You will own the end-to-end delivery of critical SAP Retail initiatives, ensuring programs are delivered on time, within scope, and aligned with enterprise business priorities in a high-growth environment.
This role requires strong SAP Retail expertise, excellent client-facing leadership, and a strong focus on business outcomes over task execution.

Key Responsibilities:

Client Stakeholder Management & Communication:

Act as the primary onsite point of contact for IT and business leadership at the client organization.
Translate complex technical concepts into clear, business-relevant insights.
Manage stakeholder expectations and balance competing priorities effectively.
Lead governance meetings, steering committee discussions, and executive status reporting.

End-to-End Program Delivery Ownership:

Drive programs with a focus on business value realization, not just delivery completion.
Oversee project health including scope, schedule, budget, risks, and resource planning.
Proactively identify and mitigate delivery risks and blockers.
Ensure SAP solutions align with Finance, Supply Chain, Merchandising, and Retail Operations processes.

Onsite Offshore Delivery Coordination:

Collaborate closely with offshore delivery teams to ensure seamless execution across geographies.
Convert business requirements into clear, actionable technical and functional specifications.
Provide retail domain context to improve delivery quality and reduce rework.
Ensure smooth communication and coordination across distributed teams.

Required Qualifications & Experience:

6 8 years of strong hands-on experience in SAP Retail environments (SAP IS-Retail, S/4HANA Retail, Finance, Pricing, Inventory Management, etc.).
Proven experience in client-facing roles within IT consulting or system integration environments.
Strong track record in managing global onsite offshore delivery models.
Experience engaging and influencing senior stakeholders (Director / VP level).
Strong understanding of retail business processes including omnichannel commerce, supply chain, and store operations.

Preferred Skills:

SAP Program Manager (SAP IS Retail)

Key skills