Division Managing Director – Large Market Customer Care

Principal Financial Group is a purpose-led firm dedicated to making financial security accessible to all. They are seeking a Division Managing Director to lead the Large Market Customer Care team, overseeing senior Relationship Managers to enhance client experiences and drive financial results.

Responsibilities:

• Oversee a team of senior Relationship Managers (RMs) responsible for delivering exceptional client experience, strengthening plan sponsor partnerships, and driving enterprise financial results
• Set the vision for client engagement, coach and develop high-performing RMs, and partner cross-functionally to ensure retention, profitability, operational excellence, and risk mitigation across Principal’s largest institutional clients
• Serve as an instrumental leader representing the department in key business initiatives to drive better outcomes for Principal’s clients and their participants

Requirements:

• 15+ years of related industry experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 7+ years leading senior client-facing professionals in high-complexity environments
• Deep knowledge of defined contribution plans, ERISA, regulatory frameworks, and recordkeeping operations
• Demonstrated success leading large institutional relationships ($500M+ plan size) with measurable outcomes in retention and growth
• Proven ability to influence and engage senior client executives, consultants, and internal leaders through strong executive presence and communication skills
• Strong financial and business acumen (client P&L, pricing, revenue drivers, operational cost structure) and data-driven decision-making
• Proficiency with CRM, reporting, and analytics tools (e.g., Salesforce, dashboards, service reporting) along with strong organizational and planning skills
• Travel required, including overnight stays, based on client and business needs, up to 50%
• Successful Registration as an Investment Company Products/Variable contracts Limited Representative (FINRA Series 6 or equivalent and FINRA Series 63). The SIE exam may be a requirement
• FINRA Series 26 - Investment Company and Variable Contracts Products Principal required within 9 months of employment