Desktop Architecture Engineering Manager

Deloitte is a leading professional services firm that provides a wide range of services to major organizations. The Desktop Architecture Engineering Manager will deliver end-to-end experience intelligence by analyzing digital experiences and operational data to address systemic technology issues for Deloitte employees. This role requires a combination of desktop engineering expertise, analytics, and automation to enhance endpoint performance and user experience.

Responsibilities:

• Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring endpoint and operating system issues at scale
• Analyze digital experience, endpoint, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services
• Interpret ServiceNow ticket data, telemetry, and operational trends to surface under-reported technology challenges and recommend targeted corrective actions
• Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to develop a more complete view of employee technology experience
• Translate technical findings into clear, actionable recommendations for both technical teams and non-technical stakeholders
• Communicate insights effectively through concise reporting, dashboards, and data-driven storytelling that informs decision-making and prioritization
• Partner across engineering, support, product, and experience teams to drive resolution of root-cause issues and improve overall service performance
• Apply hands-on field support experience and endpoint engineering knowledge to evaluate issue patterns, validate solutions, and improve end-user outcomes

Requirements:

• Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field
• Minimum 6 years of related experience supporting desktop operating systems in an enterprise environment, with a record of improving system performance and user experience
• Minimum 1 year of previous people leadership or project management experience
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
• Experience with digital experience monitoring/management platforms and endpoint analytics tools
• Experience writing scripts or automation to execute remote remediation actions at scale
• Background in ServiceNow ticket analysis and issue trend identification