Field Service Engineer II (EM) (NYC Remote)

Thermo Fisher Scientific is a leading company in healthcare that focuses on providing advanced solutions for various scientific inquiries. The Field Service Engineer II role involves installing, maintaining, and repairing electron microscopy systems, while ensuring customer satisfaction and providing technical support. This position requires a blend of technical expertise and customer service skills to support breakthrough discoveries in science and technology.

Responsibilities:

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide diagnosis and repair support for customers and other field personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training to customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating outstanding problems with the system
• Act as a subject expert and resource for training

Requirements:

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or 3+ years equivalent education and experience in electronic systems including hands-on technical experience installing, solving, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems
• A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems
• Ability to deal effectively with customers
• Excellent interpersonal communication skills; must have a professional working proficiency in English
• Consistent record of fixing sophisticated systems and subsystems down to the component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics
• Familiar with UHV phenomenon and technology
• Must have ability to acquire a valid passport and travel regionally and internationally as required
• Must possess a valid driver's license
• Physical requirements include the ability to lift up to 50 lbs and able to walk a min of 10k steps per day