Staff Cloud Operations Engineer

Branch is on a mission to empower workers with financial freedom by providing accessible financial services. They are seeking a Staff Cloud Operations Engineer to coordinate cross-functional collaboration, maintain incident response processes, and ensure compliance and scalability of their cloud infrastructure.

Responsibilities:

• Effectively coordinate with both technical and non-technical staff across departments; this role involves a good amount of cross-functional collaboration, including partnering on workflow automation (crons, n8n, Airflow) that bridges infrastructure and business processes
• Comfortable with the process side of an Ops team: running outage incidents, working within compliance requirements, coordinating sprints, collecting metrics to report up to management, and maintaining documentation
• Maintain and improve incident response process and tooling, ensuring accurate, reliable, and proactive monitoring across the application stack
• Ensure that our cloud infrastructure is compliant with relevant security and regulatory standards
• Design, implement, and maintain our cloud infrastructure in GCP
• Ensure our cloud infrastructure is scalable, secure, and highly available
• Build automation that reduces toil and enables infrastructure to self-heal during production incidents
• Troubleshoot issues and provide support for our cloud infrastructure and observability tools

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience
• Professional, expert level experience in cloud infrastructure engineering (preferably GCP) with minimum 5 years experience
• Experience with observability tools and processes, such as monitoring, logging, and tracing
• Strong experience in at least one programming/scripting language such as Python, Bash, Java, or Go
• Experience with containerization technologies such as Docker and Kubernetes
• Experience collaborating with network and application security teams; ability to make sound security-informed judgments is a plus
• Comfortable leveraging AI tools to accelerate work. The company provides access to Claude, and integrates Copilot and Gemini into automation workflows; we expect engineers to use these effectively and look for opportunities to apply them
• Ability to work in a 24/7 on call rotation
• Familiarity with CI/CD pipelines and Git
• Collaboration experience with Data Engineering teams
• Experience with automation and configuration management tools such as Terraform, Ansible, or Chef
• Previous experience in a 24/7 on call environment
• Mentorship or technical leadership experience; comfortable directing the work of junior engineers on a project basis, though this is not a day-to-day people management role