NTT DATA Services is seeking a Techno-Functional Business Analyst to support a leading life Sciences or biotech company client in a fast-paced, deadline-driven integration program. This role requires close collaboration with internal program stakeholders, client PMO, and cross-functional business and IT teams, focusing on mergers and acquisitions.
Responsibilities:
- Partner with NTT DATA Project Managers, client PMO, and cross-functional teams to support program execution
- Engage with business and IT stakeholders throughout the program lifecycle on an as-needed basis
- Facilitate communication between technical teams and business users to ensure alignment on requirements and deliverables
- Gather, document, and validate business and system requirements (BRR)
- Develop and maintain:
- Technical and non-technical documentation
- Workflow diagrams and process flows
- Functional specifications and supporting artifacts
- Perform ad hoc analysis and reporting across multiple workstreams
- Support integration-related deliverables under tight timelines, including:
- Day 1 cutover planning and execution support
- Rollback strategy documentation
- Hypercare support model definition
- Assist with technical workstreams when needed, ensuring alignment with broader program goals
- Prepare and execute test scripts for:
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Support QA/QC activities including defect tracking and validation
- Assist with:
- Change documentation and communication
- Business impact analysis
- KPI/SLA development and reporting for executive readouts
Requirements:
- Bachelor's degree in Business Administration, Information Systems, Healthcare, or related field (or equivalent work experience)
- 5+ years of experience as a Business Analyst in a techno-functional capacity
- 1 year of experience with Mergers and Acquisitions
- 5+ years of experience with business requirements gathering and documentation
- 5+ years of experience with process mapping and workflow diagramming (Visio, Lucidchart, etc.)
- 5+ years of experience with integration-focused projects or system implementations
- 3+ years working knowledge of SDLC (Agile, Waterfall, or hybrid environments)
- 3+ years of experience preparing SIT and UAT test scripts and participating in QA processes
- 5+ years in Microsoft Office Suite (Excel, PowerPoint, Word)
- Biotech/pharmaceutical experience and exposure to commercial technology ecosystems (e.g., CRM platforms, promotional/medical content management systems) are strongly preferred
- Experience in large-scale system integrations or migrations preferred
- Familiarity with healthcare data standards (e.g., HL7, FHIR, EDI – 834/835)
- Experience with project management or tracking tools (Jira, Azure DevOps, etc.)
- Exposure to cutover planning, hypercare, and release management activities
- Understanding of KPI/SLA frameworks and reporting