Appraisal Coordinator (Customer service) - Remote Position (Full Time)

EXL is looking for motivated and self-directed individuals with excellent customer service skills to join their Survey and Risk Control team. The role involves scheduling appraisal appointments and assisting homeowners with their photo submissions through a self-survey product.

Responsibilities:

• Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
• Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
• Responsible for keeping work order statuses up to date in the system
• Responsible for prioritizing work, meeting deadlines and achieving productivity goals
• Responsible for keeping management posted on any unusual situations, instructions, etc

Requirements:

• Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
• Demonstrates high emotional intelligence through good listening and problem-solving skills
• Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
• Ability to solve problems/technical difficulties with a variety of variables
• Ability to effectively respond to questions from managers, underwriters, agents, and policyholders
• Strong analytical skills and resourcefulness
• Excellent written and oral communications
• Ability to manage multiple projects at once and handle time sensitive urgencies