Human Resources & Business Development Manager

Flex HR is a fast-growing HR outsourcing company based in Alpharetta, GA, with a sub location in Chicago, IL. They are seeking a dynamic professional for a dual-function role that involves equal responsibilities in HR Management and Business Development, focusing on client relationships and sales processes.

Responsibilities:

• Serve as the primary HR point of contact for an assigned portfolio of Flex HR clients and their employees
• Manage the complete new hire onboarding process including offer letters, HRIS/payroll platform onboarding, and benefits orientation
• Support benefits enrollment, HSA/FSA changes, 401(k) rollovers, loans, and distribution requests for client employees
• Coach client managers through Performance Improvement Plans (PIPs), conflict resolution, and employee relations issues
• Assist clients with employee terminations including state-required forms, separation documents, and witness support on termination calls
• Lead quarterly reviews for assigned clients and conduct virtual office hours to provide ongoing HR support to client employees
• Administer workers' compensation claims and ensure client compliance with labor laws and multi-state regulations
• Complete periodic audits, monthly benefits reconciliations, and maintain accurate client records
• Coordinate employee recognition activities including monthly birthday updates and annual anniversary celebrations
• Foster a positive workplace environment for clients through strong communication and conflict resolution support
• Act as liaison between departments to resolve client and employee issues promptly and professionally
• Work across multiple payroll and HRIS platforms including Netchex, Paylocity, Gusto, ADP, Paychex, and others
• Demonstrate a high degree of professionalism in all client and employee interactions
• Maintain a willingness to take on additional responsibilities as assigned by management
• Respond to inbound leads from the Flex HR website and phone system within 30 minutes during business hours
• Conduct structured discovery calls to uncover each prospect's HR and payroll pain points, employee count, current platform, benefits structure, and implementation timeline
• Qualify leads using BANT criteria — Budget, Authority, Need, and Timeline — and prioritize your pipeline accordingly
• Build and send customized proposals within one business day of each discovery call, combining Flex HR services tailored to each client's specific needs
• Manage the full sales pipeline in HubSpot — creating and maintaining Contact, Company, and Deal records after every interaction
• Execute a consistent follow-up cadence and move deals forward through each HubSpot pipeline stage
• Manage the post-close process including file management, and client hand-off to the delivery team
• Recognize and escalate fraudulent inquiries, underfunded prospects, and leads unlikely to be a good long-term fit for Flex HR

Requirements:

• 4-6 years of HR management experience, preferably in an outsourced or consulting capacity supporting multiple clients simultaneously
• Demonstrated experience in B2B sales or account management role, ideally in professional services, HR, or payroll
• Strong knowledge of HR best practices, labor laws, multi-state compliance, and HR operations
• Excellent consultative communication and interpersonal skills
• Ability to manage a full sales cycle from first contact through signed agreement
• Experience with CRM platforms, preferably HubSpot — consistent and timely logging is non-negotiable
• Proficiency working across multiple HRIS platforms
• Strong organizational skills — you manage competing priorities across both client delivery and business development without losing momentum in either
• Ability to handle sensitive employee and client information confidentially and professionally
• Will demonstrate confidence and ability to handle a wide variety of situations with strong attention to detail, critical thinking, and exceptional problem-solving skills
• Ability to work in a high-energy, fast-paced environment while delivering high-quality and exceptional service
• Familiarity with payroll platforms such as Netchex, Paylocity, Gusto, ADP, Paychex, Paycom, Paycor, or Rippling is highly desirable
• A minimum of an associate's degree in a related field or equivalent work experience (a plus)
• SHRM or HRCI certification is a plus