M365 Support Engineer (L1/L2) - exp with Quest Migration Manager - Remote - Need Only US Citizenship

iShift is looking for experienced M365 Support Engineers to support a large-scale Microsoft 365 migration project. The ideal candidates will provide L1/L2 support, troubleshoot post-migration issues, and assist end users in an enterprise environment.

Responsibilities:

• Provide L1/L2 support for Microsoft 365 users
• Troubleshoot issues related to SharePoint, Teams, Entra ID, Outlook, and Windows 11
• Support Microsoft 365 migration activities and resolve post-migration issues
• Assist with device provisioning, application deployment, and Intune management
• Participate in migration support bridges and provide real-time troubleshooting
• Work closely with the migration team to ensure a smooth end-user experience

Requirements:

• 3+ years of experience supporting Microsoft 365 environments
• Strong L1/L2 troubleshooting experience with Microsoft 365
• Experience supporting SharePoint Online, Microsoft Teams, Microsoft Entra ID (Azure AD), and Windows 11
• Hands-on experience with Microsoft Intune for device and application deployment
• Experience assisting users during and after Microsoft 365 migrations
• Knowledge of user provisioning, authentication, and access management
• Ability to troubleshoot desktop, application, and migration-related issues
• Experience with Quest Migration Manager (Quest ME)
• Windows 11 reimaging and endpoint support
• Field technician experience is a plus
• Strong customer support and communication skills