Senior NICE CXone Reporting & Analytics Engineer (CCaaS Cloud Migration)

Pyramid Consulting, Inc is a leading Healthcare Industry company, and they are seeking a Senior NICE CXone Reporting & Analytics Engineer. The role involves supporting NICE CXone reporting and analytics, troubleshooting discrepancies, and assisting with cloud migration initiatives.

Responsibilities:

• Support NICE CXone Reporting, Analytics, and cloud reporting environments
• Troubleshoot reporting discrepancies, dashboard issues, and data quality problems
• Develop and optimize operational and executive dashboards
• Support enterprise contact center analytics and reporting initiatives
• Perform root cause analysis for reporting and data issues
• Validate reporting accuracy across multiple enterprise systems
• Support real-time and historical reporting environments
• Assist with enterprise contact center migration from legacy platforms to NICE CXone Cloud
• Work closely with operations, engineering, and business stakeholders
• Support API integrations, ETL processes, and cloud-based reporting solutions
• Analyze contact center KPIs and recommend operational improvements

Requirements:

• 5+ years supporting NICE CXone cloud environments
• Experience implementing or supporting NICE CXone Cloud
• Experience with contact center reporting and analytics
• Experience migrating contact centers to NICE CXone Cloud
• Advanced SQL skills
• Hands-on Databricks experience
• Experience with contact center KPI reporting
• Experience supporting enterprise reporting environments
• Strong troubleshooting and analytical skills
• NICE Interaction Analytics
• NICE Performance Management
• NICE QM
• NICE Nexidia
• Power BI
• Tableau
• API integrations
• ETL
• Cloud Data Platforms
• Healthcare Contact Center
• ITIL
• NICE CXone Certification
• Power BI Certification
• Tableau Certification
• AWS
• Azure
• ITIL Foundation