Customer Reliability Engineer, Airflow

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. As an Airflow Reliability Engineer on the Customer Reliability Engineering team, you will provide expertise directly to customers, solving challenging Airflow problems and contributing to the overall success of Astronomer.

Responsibilities:

• Learn and build expertise across several software engineering disciplines, including:
• Airflow and data engineering
• Kubernetes
• Cloud Engineering
• Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more
• Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you’ll see it all here
• Spend up to 20% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow
• Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!
• Work directly with our customers’ data engineers, system admins, DevOps teams, and management
• Provide feedback from your experience that can shape the direction of the Airflow project
• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production
• Participate remotely within a fully distributed team
• Help maintain 24x7 coverage through a specified 6-hour pager period during your work day
• Participate in paid on-call rotation for weekend coverage

Requirements:

• Data Engineering background
• 4 years of experience with Python
• 1 year of experience in Airflow administration and DAG creation
• Experience with Kubernetes/Docker/Containers
• Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)
• Problem-solving and troubleshooting abilities
• Ability to work well with autonomy and independence
• Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom
• Experience mentoring junior team members
• Contributions to open-source projects
• Customer Support experience
• Familiarity with SQL and PostgreSQL
• Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools