Customer Service/ Merch Terminal Support CSR

eTeam is a staffing agency, and they are seeking a Customer Service/ Merch Terminal Support CSR. The role involves providing high quality customer service to merchants regarding credit card processing inquiries and troubleshooting related issues.

Responsibilities:

• Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned
• Responds to telephone inquiries, requests and problems from merchants
• Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals
• Communicates applicable policies, procedures and practices to merchants
• Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits

Requirements:

• High school diploma or equivalent
• Typically, at least six months of customer service experience
• Effective telephone, interpersonal and verbal communication skills
• Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Proven commitment to high quality customer service
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service