Customer Service Representative

Vita Bella is looking for a detail-oriented and compassionate Customer Service Representative to support their patient monitoring team. This role is essential in ensuring patients have a smooth, supportive experience throughout their care, including onboarding and ongoing treatment support.

Responsibilities:

• Guide patients through the onboarding process and answer questions related to their membership and treatment
• Monitor medication refill needs and follow up on refill requests with patients/providers
• Assist patients with scheduling and tracking follow-up appointments
• Track medication orders and shipment status
• Communicate regularly with pharmacy representatives regarding orders, delays, and updates
• Coordinate with the medical team to relay patient updates and provider recommendations
• Respond to patient messages in a timely, professional, and empathetic manner
• Complete administrative and back-office tasks to support daily operations
• Maintain accurate patient records and documentation

Requirements:

• Strong English written and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable working with patient portals, messaging systems, and internal tracking tools
• Ability to multitask and manage follow-ups without dropping the ball
• Professional, empathetic, and patient-focused approach
• Previous experience in customer service, healthcare support, or patient coordination preferred