Category Management Business Systems Analyst

Zayo Group is a provider of mission-critical bandwidth, supporting various industries with extensive communications infrastructure solutions. The Business Systems Analyst (BSA) will analyze business processes, optimize systems, and deliver insights to enable strategic category decisions while collaborating with multiple teams to enhance procurement and supplier management processes.

Responsibilities:

• Partner with Category Managers to understand business objectives, challenges, and process improvement opportunities
• Analyze current-state workflows and design future-state processes that improve efficiency, compliance, and user experience
• Document business requirements, process maps, user stories, and functional specifications
• Identify automation opportunities and recommend solutions that reduce manual effort and increase data accuracy
• Support change management activities associated with new processes and system enhancements
• Act as the primary business liaison for category management systems and related technology platforms
• Collaborate with IT and system administrators to configure, test, and implement enhancements
• Support procurement, sourcing, supplier management, contract management, and spend analytics applications
• Participate in system upgrades, integrations, and new technology implementations
• Develop and maintain documentation, training materials, and standard operating procedures
• Develop dashboards, reports, and KPIs that provide visibility into category performance, spend trends, supplier performance, savings initiatives, and operational metrics
• Analyze large datasets to identify trends, risks, opportunities, and actionable business insights
• Ensure reporting consistency and data integrity across systems
• Support monthly, quarterly, and annual business reviews through data preparation and analysis
• Translate complex data into clear recommendations for business stakeholders
• Monitor and improve master data quality across suppliers, categories, contracts, products, and spend data
• Establish data validation processes and governance standards
• Partner with business stakeholders to resolve data discrepancies and improve data stewardship practices
• Support category taxonomy and classification initiatives
• Facilitate requirements-gathering sessions with business stakeholders
• Serve as a trusted advisor to Category Managers regarding systems capabilities and process improvements
• Coordinate cross-functional initiatives involving Procurement, Finance, Supply Chain, Operations, and Technology teams
• Provide user support, training, and troubleshooting assistance

Requirements:

• Bachelor's degree in Business, Information Systems, Supply Chain, Finance, Analytics, or related field
• Three to seven (3–7) years of experience as a Business Systems Analyst, Business Analyst, Data Analyst, or related role
• Experience supporting procurement, sourcing, supply chain, category management, or finance functions
• Strong requirements gathering, process mapping, and business analysis skills
• Advanced proficiency with Excel and reporting tools
• Experience with SQL and data analysis techniques
• Strong communication and stakeholder management skills
• Proven ability to manage multiple priorities in a fast-paced environment