Customer Success Manager

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. The Customer Success Manager will manage client portfolios, ensuring successful integration and optimized workflows while building strong relationships and driving client satisfaction.

Responsibilities:

• Set clients up for success from the start. You’ll kick off every new engagement with a welcome call, then stay close during the first projects, answering questions, catching friction early, and helping clients get up and running with confidence
• Help clients do more with what they have. Beyond onboarding, you’ll act as a hands-on advisor, guiding workflows, sharing best practices, and helping clients get measurably better results from NavVis products
• Keep the relationship warm and the contract secure. Most renewals are automatic, but you make sure they stay that way, checking in proactively, flagging risks early, and looping in Sales when a client needs a different conversation
• Spot the next opportunity before anyone asks. You know your clients well enough to see where they could benefit from doing more. You surface those moments and work with the team to turn them into real growth, for the client and for NavVis

Requirements:

• 3–5 years of professional experience, preferably in Customer Success or background in geosystems, surveying, or laser scanning industry
• Based within commuting distance of Denver, Colorado as this role requires regional availability
• You focus on the customer experience first
• You are curious, ask the right questions, and provide solutions that genuinely help clients succeed
• You are resourceful, innovative, and able to manage multiple priorities without dropping the ball
• You know when to solve a problem independently and when to ask for help
• You are naturally a 'people person' approachable, reliable, and skilled at building trust with clients and internal teams alike