Business Analyst for Dynamics 365 CE

The Computer Merchant, LTD (TCM) is seeking a Business Analyst for Dynamics 365 CE. The role involves partnering with business stakeholders to gather requirements, document functional specifications, and collaborate with development teams throughout the software development lifecycle.

Responsibilities:

• Partner with business stakeholders to understand strategic objectives, business challenges, and operational needs
• Lead requirements gathering sessions, workshops, and interviews to define business and functional requirements
• Document functional requirements, user stories, acceptance criteria, and workflows
• Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria
• Collaborate with solution architects, developers, QA analysts, and project managers throughout the software development lifecycle
• Support solution design by validating that proposed functionality meets business needs
• Collaborate with developers to ensure requirements are implemented correctly
• Develop training materials, user guides, and conduct end-user training
• Assist in UAT planning, execution, and defect triage
• Provide ongoing business support and enhancement requests for post-implementation

Requirements:

• 5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE
• Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI)
• Experience with Agile/Scrum methodologies, backlog grooming, sprint planning
• Strong skills in process mapping, documentation (BPMN/UML), and user story writing
• Ability to communicate with both technical teams and business stakeholders
• Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus
• Preferred Certifications: Dynamics 365 Fundamentals (CRM), Business Analyst certifications (IIBA, CBAP, or PMI-PBA)