Business Analyst Consultant, Technology - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Business Analyst Consultant will work with business partners and IT to resolve issues, enhance capabilities, and ensure effective communication between users and IT.

Responsibilities:

• Open/triage and track issues related to OCM
• Work with business partners, CM's (Capability Mangers) IT to drive to resolution and/or enhancement
• Identify trending or critical issues and escalating to key partners as needed
• Work within Service Now to update tickets
• Respond to users within a timely manner to understand question or possible issue and provide coaching needed
• Act as a liaison for users and IT
• Become a SME in OCM
• Perform complex conceptual analyses of command center issues
• Possibility of coverage within the following Command centers for UM ICM, PA, BH, TOC and many more to come

Requirements:

• 3+ years of business analysis experience documenting capabilities, features, and stories
• 3+ years of experience facilitating requirements gathering with stakeholders
• 2+ years of experience using Agile business or technology methods for project delivery
• Experience working with technology partners
• Experience with Rally or Aha!
• Experience in the Healthcare industry within operations or clinical software
• Service Now experience
• ICUE knowledge
• Working in triage/support escalation environment
• Skills in Microsoft PowerPoint and Excel
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy