ITproposalRemote
APAC: Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)
United States of America
Full Time
2 weeks ago
No H1B
Key skills
Nutanix ecosystem AOSNutanix ecosystem AHVNutanix ecosystem PrismCCNA CertificationVMwareHyper-VTCP/IPVLANsDNSDHCPRoutingSwitchingBackup and disaster recovery solutionsPowerShellPythonCustomer-facing skillsProblem-solving mindsetAWSAzureGCP
About this role
ITproposal is seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This role requires a highly skilled professional who can efficiently diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents while maintaining excellent customer service.
Responsibilities:
- Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents
- Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism)
- Perform system upgrades, patching, and lifecycle management activities
- Troubleshoot and resolve hardware, software, virtualization, and network issues
- Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies
- Implement and support backup and disaster recovery solutions
- Respond to critical incidents and service requests within agreed response times
- Collaborate with global and regional teams on infrastructure and cloud-related projects
- Maintain accurate technical documentation, incident reports, and service records
- Ensure professional interaction with end users, stakeholders, and customers at all times
Requirements:
- ID/ Passport/ valid work permit
- CCNA Certification
- Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering
- Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism)
- Experience supporting VMware and/or Hyper-V environments
- Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching
- Proven experience providing Break & Fix support in enterprise environments
- Ability to diagnose and resolve complex infrastructure and networking issues
- Experience with backup and disaster recovery solutions
- Scripting experience with PowerShell and/or Python is advantageous
- Strong professionalism and customer-facing skills
- Ability to remain calm and effective during critical incidents
- Proactive problem-solving mindset
- Strong organizational and time-management skills
- Ability to work collaboratively within distributed teams
- Commitment to delivering high-quality technical support and customer satisfaction
- Nutanix Certification (NCP or higher)
- Experience with cloud platforms such as AWS, Azure, or GCP