WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Key Responsibilities : 1. Training and Development● Design, deliver, and continuously improve training programs for Uber Ads& Campaigns , focusing on advanced product features, campaign optimization, and platform-specific strategies.● Develop training modules that highlight the unique features and advantages of Ads ● Collaborate with subject matter experts to ensure accuracy, relevance, and alignment of training materials with industry best practices.2. New Hire Management● Lead onboarding and training for new hires, ensuring a smooth transition into the Uber Ads ecosystem.● Monitor and evaluate the performance of new hires during their initial training period, providing targeted coaching and support as needed.● Develop retention strategies to improve engagement and reduce attrition among new hires.3. Performance Improvement● Analyze team performance data to identify quartile trends and skill gaps, creating customized training solutions to elevate performance.● Implement advanced coaching techniques to improve individual and team metrics, including Quality Score, Return on Ad Spend (ROAS), and overall campaign effectiveness.● Collaborate with quality and operations teams to align training initiatives with client expectations and KPIs.4. Leadership and Mentorship● Provide mentorship and guidance to trainers and team members, fostering a culture of continuous learning and growth.● Lead by example in adopting Uber Ads best practices, staying updated on industry trends, and maintaining a high standard of professionalism.5. Soft Skills and Stakeholder Engagement● Exhibit exceptional communication, interpersonal, and presentation skills to deliver impactful training sessions.● Act as a liaison between training, operations, and client teams, ensuring alignment on training objectives and business priorities.● Address and resolve challenges in a proactive, collaborative manner, maintaining a positive working environment.6. Training Innovation● Leverage technology and tools to enhance training delivery, such as interactive e-learning platforms, simulations, and gamification.● Regularly update training programs to reflect changes in Uber Ads policies, features, and market trends.● Foster creativity and engagement in training sessions to ensure high retention and application of learning.Required Skills and Qualifications : 1. Technical and Domain Expertise● Comprehensive understanding of Uber Ads, including Search, Display, Shopping, YouTube, and App campaigns.● Familiarity with other digital marketing platforms (e.g., Facebook Ads, LinkedIn Ads, Bing Ads) and their differentiators.● Experience with campaign performance metrics, analytics tools (e.g., Uber Analytics, Data Studio), and optimization techniques.2. Training and Coaching Experience● Minimum of 3-5 years of experience as a trainer or in a training leadership role, preferably within the digital marketing domain.● Proven ability to manage end-to-end training processes, from content creation to delivery and performance tracking.● Expertise in coaching for behavioral, technical, and performance improvements.3. Leadership and Team Management● Strong people management skills, with experience in mentoring and developing trainers or team members.● Ability to lead cross-functional teams and drive collaboration to achieve shared goals.4. Soft Skills● Excellent communication, presentation, and storytelling skills.● Strong problem-solving, critical thinking, and adaptability.● High emotional intelligence and the ability to inspire and motivate others.5. Other Essential Qualities● Results-oriented with a focus on continuous improvement and achieving training objectives.● Strong organizational and time-management skills, with the ability to prioritize and manage multiple projects simultaneously.● Innovative mindset, always seeking new ways to enhance training programs and processes.
Bachelor's Degree -● ● Experience with campaign performance metrics, analytics tools (e.g., Uber Analytics, Data Studio), and optimization techniques
