People Lead (CBA) x 2

6 months Secondments

About the Role

We are seeking experienced and people‑centric leaders to join our growing operations team as People Lead. This role is ideal for individuals who thrive in fast‑paced environments, enjoy coaching and developing others, and are passionate about driving high performance and exceptional service outcomes.

As a People Lead, you will be responsible for leading, motivating, and developing a team to deliver consistent quality, productivity, and customer experience. You will play a key role in creating a positive, high‑performance culture while ensuring operational excellence and compliance.

Key responsibilities:

Creating an innovative, achievement-oriented, and high-performance culture that is agile, adaptable, and responsive.
Supporting RCL Services’ business objectives through effective management of daily operations and team outcome
Recruiting, inducting, coaching, and motivating team members to reach their full potential.
Auditing capability and identifying training and development needs.
Conducting regular team meetings to drive communication, engagement, and feedback.
Managing performance, productivity, and behavioural expectations through continuous review of scorecards and KPIs.
Allocating tasks and resources effectively to meet SLAs and operational demands.
Conducting call monitoring and file audits to ensure compliance with client scripts, SLAs, and legislative standards.
Preparing internal and external reports as required.

To be successful in this role, you will have:

Strong leadership ability with the capability to build a shared team vision and connect individuals to collective goals.
Proven ability to lead teams effectively towards common objectives.
Strong conflict-resolution and problem-solving skills.
Ability to manage a portfolio of clients and prioritise competing demands.
Understanding of compliance requirements, including attending and conducting file audits.
Ability to produce, interpret, and analyse operational reports.
Excellent planning, time management, and organisational skills.
A results‑driven, quality‑focused, resilient, and positive approach.
A commitment to acting “above the line” and role‑modelling company values at all times.

Why Join Us?

Opportunity to step into a leadership role within a specialised Utilities team.
Supportive environment with ongoing coaching and development.
Meaningful work that directly impacts client outcomes and customer experience.
Exposure to a leading outsourcing environment with opportunities for long‑term growth.

How to Apply

If you are ready to take the next step in your leadership career, we would love to hear from you.
Click “Apply Now” to submit your application.

People Lead

Key skills

About this role