Channel Manager – EMEA

Description

Role Overview

CommBox is looking for a high-impact Channel Manager to spearhead our partner ecosystem expansion across EMEA. As we scale our AI-powered customer engagement platform, you will be responsible for identifying, recruiting, and enabling strategic partners including VARs, System Integrators, and CX Consultants who specialize in CCaaS, Conversational AI, and Digital Transformation.

You are a seasoned SaaS professional with a deep understanding of the competitive customer service software landscape. You don’t just manage relationships; you build a revenue engine that positions CommBox as the premier alternative to legacy ticketing systems and traditional contact center tools.

Key Responsibilities

• Partner Recruitment: Identify and onboard high-value regional partners across key EMEA territories, focusing on those with established practices in CX automation.
• Strategic Positioning: Educate partners on the CommBox value proposition, specifically how our Generative AI and Unified Omnichannel capabilities outperform traditional market incumbents.
• Revenue Growth: Drive partner-originated and partner-influenced pipeline to meet or exceed quarterly EMEA revenue targets.
• Enablement: Lead sales and technical training sessions to ensure partners can independently demo, position, and implement the CommBox platform.
• Joint Business Planning: Develop and execute annual business plans with Tier-1 partners, including co-marketing activities and regional events.
• Ecosystem Alignment: Act as the bridge between our partners and internal teams to ensure local market requirements in EMEA are reflected in our product roadmap.

Required Experience & Skills

• 5+ Years in SaaS Partnerships: Proven track record in Channel or Alliances management within the B2B SaaS space, specifically targeting the EMEA market.
• Domain Expertise: Deep knowledge of CCaaS (Contact Center as a Service), Conversational AI, and Digital Customer Experience technology.
• Market Intelligence: A strong grasp of the modern "CX Stack" and the ability to articulate clear competitive advantages over major global competitors in the helpdesk and automation space.
• EMEA Market Savvy: Experience navigating the cultural and business nuances of the UK, Europe, and Middle Eastern markets.
• Technical Fluency: Ability to discuss API integrations, AI automation workflows, and CRM synchronization at a strategic level.

• Self-Starter: The ability to work autonomously from the UK while maintaining strong alignment with a global headquarters.

Requirements

None