Patient Access Representative

A Brief Overview
As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in - while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.

• Be the first point of contact for patients and families.
• Create a positive, welcoming experience.
• Support both patients and care teams.
• Make a difference through service and compassion.
   

• Register, check in, and assist patients.
• Schedule appointments and referrals.
• Update patient, insurance, and payment information.
• Use EPIC to support daily operations.
   

• Strong customer service skills.
• Clear communication and professionalism.
• Attention to detail and organization.
• Ability to multitask in a fast-paced setting.
   

• Make an impact every day.
• Gain valuable healthcare experience.
• Join a supportive team environment.
• Grow your career with University Hospitals.
• Full-time and part-time opportunities are available across multiple locations, including Amherst, Avon, Elyria, Geauga and Sheffield Village.
   

• Competitive pay and comprehensive benefits.
• Health, wellness, and financial resources.
• Training and career development opportunities.
• An inclusive and supportive workplace.

Apply today and help connect patients to the care they deserve while building a rewarding career with University Hospitals.

Education

• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)
• Medical Terminology (Preferred)

Work Experience

• 1+ years Customer Service (Required)
• 1+ years Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

Physical Demands
 

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%