Description
Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.
Responsibilities:
· Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
· Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
· Assist in the areas of merchandising, operations, sales and customer service
· Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
· Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
· Handle customer complaints and resolve issues in a timely and professional manner
· Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
· Other duties assigned by manager
Requirements
· Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
· Proven experience in a retail/customer service environment
· Ability to train, coach, develop and motivate employees
· Demonstrate effective interpersonal, organizational and leadership skills
· Experience using a computer and handheld devices
· Strong analytical and problem-solving skills
· Knowledge of inventory management and merchandising techniques
· Ability to work flexible hours, including weekends and holidays
Salary: $14.50-$15.75
