OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
OneTrust is seeking a Principal Technical Trainer and Content Developer to lead the design, development, and delivery of high-impact technical education for customers and partners in a fast-moving, release-driven SaaS environment.
This is a senior-level individual contributor role for a highly experienced education professional who excels at both facilitating live technical training and creating scalable, digital-first learning content that drives adoption, self-sufficiency, and measurable business outcomes.
This role operates at the intersection of technical training, content strategy, instructional design, and rapid content development, translating complex product capabilities into clear, persona and use-case-driven learning experiences across a global audience.
CX Global Education is a digital-first organization, this role ensures education is release synchronous, modular, scalable, and outcome-driven enabling customers and partners to achieve value faster, operate with confidence, and maximize platform adoption.
CX Global Education enables customers and partners to realize value faster, operate with confidence, and drive measurable business outcomes through scalable, modern learning.
We are a digital-first education organization centered on:
Self-directed learning and rapid content development
High-quality learning experiences
Accelerated content creation and release readiness
Hands-on labs for real skill building
Event and demand-driven instructor-led training where live delivery adds value
At the core of this model is persona and use-case-driven content designed to accelerate time-to-value, increase self-sufficiency, improve customer satisfaction, and support retention and growth.
This role is responsible for designing and delivering education across solution-aligned learning tracks, including:
Technical training facilitation (ILT/VILT)
Full-course content development
Release-synchronous updates and delta training
Hands-on lab design for real-world workflows
Microlearning and modular content creation
Assessment development aligned to learner outcomes
Cross-functional partnership with Product, Engineering, Support, Sales, Marketing, and Legal
AI-enabled content acceleration
Operational execution within release timelines
Technical Training & Facilitation
Deliver instructor-led and virtual instructor-led training for customers and partners
Facilitate training using persona, use-case, and workflow-based instruction focused on real-world application
Guide learners through completing tasks, troubleshooting issues, and applying best practices in the platform
Adapt delivery for technical, global, and mixed-experience audiences
Support high-impact live training where instructor engagement drives differentiated value
Content Development & Course Ownership
Design, build, and maintain full-course technical learning content across digital and live formats
Convert product, SME, and release-driven inputs into scalable learning experiences
Structure content using the standard:
Persona → Use Case → Workflow → Best Practices → Tips/Tricks/Techniques → Pitfalls → Troubleshooting
Ensure a strong “show me how” approach with clear workflow-based instruction
Create and maintain instructor materials, learner resources
Develop modular, reusable content patterns to improve speed, consistency, and scalability
Build release-synchronous and delta training that clearly communicates:
what changed, why it matters, and how to apply it
Hands-On Labs & Skill Building
Design and maintain hands-on labs aligned to:
Repetitive workflows
Common failure points
Real-world customer and partner scenarios
Reinforce practical skill development during and after training
Enable learner confidence and self-sufficiency through applied practice
Assessments & Learning Effectiveness
Create assessments aligned to course objectives and real-world application
Develop scenario-based knowledge checks and applied learning activities
Use learner feedback, delivery insights, and support trends to identify gaps and improve content
Release Readiness & Operating Cadence
Operate within a seasonal release cycle, including impact assessment and content updates
Evaluate product changes and determine training impact across learning tracks
Update training assets in alignment with release timelines and delivery needs
Contribute to post-release measurement and continuous improvement
Cross-Functional Partnership
Collaborate with Product, Engineering, Support, Sales, Marketing, and Legal to ensure content accuracy and alignment
Translate complex functionality into clear, outcome-driven learning experiences
Partner with education stakeholders to ensure consistency and quality across the portfolio
AI & Operational Excellence
Use AI tools to accelerate content development, including drafting modules, generating scenarios, and summarizing release changes
Maintain high standards of quality, clarity, and consistency
Manage work through structured processes, including writing clear requirements, tracking dependencies, and delivering on schedule
Balance multiple concurrent priorities in a fast-paced, release-driven environment
Bachelor’s degree in Instructional Design, Education, or a related field
7+ years of experience in technical training, instructional design, or course development in SaaS or enterprise software environments
Proven experience delivering instructor-led training and building full-course learning content for external audiences
Experience creating customer facing education (not internal-only training)
Strong ability to translate complex product functionality into clear, actionable learning experiences
Experience building hands-on labs and workflow-based training
Experience developing assessments aligned to learning objectives and outcomes
Strong project execution skills and ability to manage work across timelines and dependencies
Excellent facilitation, communication, and stakeholder management skills
Ability to operate in high-volume, release-driven environments
Experience in SaaS customer or partner enablement
Experience supporting certification programs and structured learning tracks
Familiarity with agile and rapid content development methodologies
Experience identifying microlearning opportunities from learner behavior and support insights
Experience contributing to scalable, global education programs
Experience mentoring others and influencing content quality and standards
For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.
We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Check out the following to learn more about OneTrust and its people:
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When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
