Helpdesk/White Glove support

Immediate need for a talented Helpdesk/White Glove support . This is a 12+ months contract opportunity with long-term potential and is located in Parsippany, NJ (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-20724

Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide white glove deskside and remote support to C-Level and VP executives.
• Install, configure, and troubleshoot Microsoft Windows, Office 365 Suite, Teams, Outlook, OneDrive, and related productivity tools.
• Support laptops, desktops, printers, docking stations, mobile devices (iOS/Android), and AV equipment.
• Maintain executive conference rooms and ensure AV/video conferencing systems run flawlessly.
• Prioritize and manage service tickets using the company s ticketing system (e.g., ServiceNow).
• Provide hardware and software lifecycle support, including image creation, patching, and deployment.
• Coordinate with infrastructure and application teams for complex escalations.
• Support remote access tools and VPN connectivity.
• Participate in a rotating on-call schedule, including off-hours and occasional weekend support.
• Ensure documentation and asset inventory are kept current.

Key Requirements and Technology Experience:

• Must Have: Integrated Business Planning, MRO supply constraint management
• 3 5 years of experience in desktop support or executive support roles.
• Strong expertise in Microsoft Windows 10/11, Office 365, Teams, Exchange, SharePoint, and OneDrive.
• Familiarity with Active Directory, Intune, SCCM, and software distribution.
• Strong working knowledge of mobile device management (MDM) for iOS and Android.
• Experience with AV systems, Zoom/Teams conferencing, and conference room setups.
• Excellent interpersonal and communication skills; professional demeanor and ability to work with discretion.
• Ability to multitask and prioritize effectively in a high-pressure environment.
• Proven problem-solving and troubleshooting skills.
• Experience supporting executive-level or white-glove environments.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.
• Knowledge of Jamf, ServiceNow, and MacOS support a plus.

Our client is a leading Staffing and Recruiting Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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