Customer Success Manager

Gamma is rapidly growing in the B2B sector, seeking a Customer Success Manager to manage the customer lifecycle for various accounts. The role focuses on ensuring customer retention and satisfaction while building effective onboarding and training programs to maximize the value of AI-powered solutions.

Responsibilities:

• Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
• Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
• Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
• Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
• Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale
• Channel customer feedback to Product and Design on features and use cases that unlock enterprise value