Customer Service Remote Travel Advisor

Departure Travel is looking for motivated individuals who are passionate about helping others create memorable travel experiences. The Lead Travel Agent / Travel Assistant will guide clients through the travel planning process, assist with inquiries, and provide exceptional customer service while maintaining organized client records.

Responsibilities:

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Requirements:

• Motivated and detail-oriented individuals
• Passionate about helping others create memorable travel experiences
• Thrives in a remote environment
• Enjoys working with clients through every stage of their travel journey
• Enjoys customer service, communication, organization, and travel planning
• Ability to guide clients through every stage of the travel planning process
• Ability to assist with trip inquiries, destination information, and travel options
• Ability to provide professional and timely communication throughout the booking experience
• Ability to follow up with clients to confirm travel plans and ensure satisfaction
• Ability to respond to client emails, phone calls, and messages in a professional manner
• Ability to support clients with travel modifications, cancellations, and updates
• Ability to maintain positive relationships through empathy, patience, and efficiency
• Ability to deliver exceptional customer service while creating a stress-free experience for travelers
• Ability to provide up-to-date information regarding destinations, travel documentation, and agency processes
• Ability to maintain organized client records and communication
• Ability to ensure accuracy and attention to detail with travel information and scheduling
• Ability to gather post-trip feedback to help improve the client experience
• Ability to stay informed on travel trends, destinations, and industry tools
• Ability to learn and adapt to new systems, technology, and agency resources
• Ability to collaborate with team members in a supportive remote environment
• Flexibility with evening availability when needed to support clients