Business Analyst, Operations Analytics

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. The Business Analyst, Operations Analytics will drive strategic analytics work for critical operations-wide initiatives, partnering with leadership to define and measure key metrics and improve operational performance.

Responsibilities:

• Provide the strategic analytics horsepower for major, cross-functional Operations initiatives (e.g., AI transformation efforts) by framing ambiguous problems, identifying decision-critical metrics, and driving analyses that directly shape strategy and execution
• Translate complex analytics into clear, actionable recommendations for Operations leadership, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability
• Build decision-ready narratives for exec audiences: clear problem statements, crisp insights, quantified tradeoffs, and recommended actions
• Partner cross-functionally (Operations leaders, BI, Product, and other stakeholders) to ensure analytics work is connected to real operational levers and adopted in day-to-day decision-making
• Own the creation of core data and reporting groundwork that ensures Operations understands what should be measured, how it’s measured, and how we’re performing
• Deliver foundational assets such as: An Operations-wide metrics dictionary (definitions, logic, ownership, refresh cadence, caveats). Recurring Operations performance packages that surface the most critical business metrics and trends. Metric trees that enable faster, more systematic root-cause analysis when performance shifts
• Partner closely with leaders across each Operations department and BI partners to align on metric definitions, ensure data quality, and maintain scalable reporting

Requirements:

• Bachelor's degree in Business, Economics, Engineering, or a similar analytical field
• 2-4+ years experience in business strategy/analytics or a related role (e.g., consulting, tech, finance), with a track record of driving analytics work that shapes leadership decisions
• Strong command of data and visualization tools (e.g., SQL, Looker, Hex), and experience building scalable reporting or analytical frameworks
• Demonstrated ability to partner with senior stakeholders, drive alignment across teams, and move ambiguous workstreams from problem → insight → action
• Excellent communication and storytelling skills; can synthesize complex analysis into crisp, executive-ready narratives
• A builder's mindset: comfortable establishing frameworks, processes, and standards in a scaling environment
• Master's degree