Business Analyst - SaaS & Technology

Marco Technologies is seeking a Business Analyst II who will serve as a critical bridge between business stakeholders and technical development teams. This role involves managing requirements, collaborating with development teams, and participating in Agile ceremonies to ensure high-quality software delivery.

Responsibilities:

• Elicit, document, and manage business and technical requirements through stakeholder interviews, workshops, and process analysis
• Translate business needs into clear, concise user stories with acceptance criteria using behavior-driven formats (e.g., Given/When/Then)
• Analyze current-state systems and workflows; identify gaps and propose future-state solutions
• Document data flows, integration points, and system dependencies including API request/response behavior
• Maintain traceability between business requirements, user stories, and test cases
• Engage directly with development teams to clarify technical requirements and validate that proposed solutions meet business needs
• Review and contribute to API documentation, including understanding of REST/JSON payloads, request structures, error handling, and field mapping
• Participate in technical design discussions; surface business impact of architectural decisions
• Support integration analysis when third-party systems, APIs, or data sources are involved
• Collaborate with QA to develop test scenarios; assist in UAT coordination and defect triage
• Actively participate in Agile ceremonies: sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives
• Manage and maintain the product backlog in Azure DevOps (ADO), including Epics, Features, User Stories, Tasks, and Bugs
• Contribute to sprint capacity planning; assist in effort estimation with development teams
• Apply pull-based or flow-driven delivery principles; support release candidate readiness processes
• Communicate sprint status, risks, and blockers clearly and proactively to stakeholders and leadership
• Serve as a liaison between business stakeholder and technical teams
• Produce audience-appropriate documentation: executive summaries, BRDs, SOPs, release notes, and process flows
• Facilitate working sessions and demos; capture decisions and action items
• Create wireframes and process diagrams to communicate requirements visually using tools such as Miro and Figma

Requirements:

• Associate or Bachelor's degree in Business, or equivalent experience
• 3+ years of business analysis experience in a technical or software delivery environment
• Ability to read and interpret REST API documentation and JSON/XML request-response structures
• Proficient in writing user stories, acceptance criteria, and process flow documentation
• Experience with Business Process Modeling
• Hands-on experience with the following tools: Azure DevOps, Microsoft Suite, Miro, and Claude (Anthropic)
• Strong communication skills bridging technical and business audiences
• CSM, PMI-PBA, CBAP/CCBA, or SAFe certification preferred
• Experience working with external development vendors or managed service providers is preferred