Customer Success Manager, Scribe

Olli Health is a Series A funded healthtech startup modernizing home healthcare with advanced AI tools. They are seeking a proactive Customer Success Manager to lead onboarding, drive training and adoption, and build strong relationships with Home Health and Hospice customers.

Responsibilities:

• Serve as the primary point of contact for assigned home health and hospice agencies
• Own training, onboarding and implementation from kickoff through successful rollout
• Build strong relationships with clinicians, QA teams, office staff, and leadership
• Drive product adoption and ensure customers are getting clear value from Olli Scribe
• Monitor usage and proactively identify risks, gaps, and opportunities
• Troubleshoot issues, answer questions, and guide customers through best practices
• Collect and synthesize customer feedback to inform Product and Engineering
• Partner cross-functionally with Product, Engineering, and Operations
• Help define and improve Customer Success processes as we scale

Requirements:

• Previous Home Health RN with OASIS visit field experience
• OASIS certified (HCS-O or COS-C)
• 2+ years in Customer Success, Implementation, Account Management, or similar roles
• Strong communicator: Clear, concise, and comfortable with a range of stakeholders
• Able to translate complex workflows into simple, actionable guidance
• High ownership and reliability: you follow through and get things done
• Comfortable in early-stage environments with ambiguity and fast change
• Equally strong in strategy and execution: you can think big and do the hands-on work
• Skilled at building trust with both clinical and operational teams
• Excited about improving healthcare and supporting clinicians
• Familiarity with EMRs, clinical workflows, or healthcare operations
• Experience at a startup or high-growth technology company
• Willingness to travel occasionally for onsite onboarding or customer visits