Customer Success Manager

Inspiration Mobility Group is a specialist asset management platform dedicated to accelerating the transition to an electric future. The Customer Success Manager will serve as a trusted partner to customers, managing interactions and relationships to enhance fleet and energy programs, while also setting standards and processes for growth.

Responsibilities:

• Be the main Inspiration day-to-day point of contact for assigned customers, owning customer health, retention, and daily account coordination
• Establish strong customer relationships by understanding needs, anticipating and solving problems, planning and executing with excellence, and building trust
• Develop and maintain in-depth knowledge of Inspiration Fleet and Energy products to provide customers with enhanced solutions that support their core business
• Understand the business model of assigned customers and how their corporate goals translate into fleet and energy priorities, ultimately helping each customer achieve them
• Collaborate with internal Subject Matter Experts as well as external client stakeholders to deliver a best-in-class fleet and energy program
• Project manage customer initiatives, driving agendas for weekly, monthly, and quarterly meetings, and partner with internal resources to deliver customer business reviews
• Lead exception oversight and cross‑functional communication between customer and internal teams, proactively managing activities such as vehicle ordering, transport logistics, service delivery needs and status updates
• Help to build, integrate, and constantly improve upon internal processes
• Serve as the “voice of the customer”, bringing valuable insights to internal teams that help guide product and services development as well as inform operational processes

Requirements:

• 5+ years in a customer-focused role with proven ability to grow business and drive strong customer satisfaction and NPS outcomes
• Detail-oriented, highly organized, personable, and enjoys getting things done
• A builder with an affinity for the fast pace and change of a high-growth company
• Possesses excellent written and verbal communication skills, high emotional intelligence, and the ability to navigate difficult conversations with empathy and professionalism
• Proven listener, critical thinker, and problem-solver
• Collaborator with the ability to own and execute independently and through others
• Energized by Inspiration's mission to help fleets modernize for a more sustainable, data-driven, and electric future
• Bachelor's degree or equivalent
• Our core values (see below) are part of your inherent DNA, and you have many examples of when you demonstrated these values in your career
• Experience or interest in fleet management, mobility, EVs, energy or adjacent industries