Lead Software Engineer–Omnichannel APIs

Humana is a leading U.S. healthcare company, and they are seeking a self-driven and collaborative Lead Software Engineer to join their Omnichannel API team. In this role, you will design, develop, secure, and enhance enterprise APIs that support high-impact applications across Humana's digital and voice channels.

Responsibilities:

• Design, develop, and maintain scalable Omnichannel APIs that support enterprise applications and customer-facing capabilities
• Enhance the security, resiliency, performance, and reliability of existing APIs through modernization, improved architecture, observability, testing, and operational controls
• Apply AI and AI-assisted engineering practices to accelerate development, improve quality, automate testing, enhance documentation, and identify opportunities for optimization
• Partner with architecture, security, cloud, product, engineering, and operations teams to deliver secure, resilient, and enterprise-aligned API solutions
• Collaborate with agile teams to plan, track, and deliver API enhancements, platform improvements, and cloud-based capabilities
• Develop proofs of concept, reusable patterns, reference implementations, and technical guidance to support adoption across teams
• Influence technical direction, delivery timelines, and solution strategy in partnership with senior leadership and cross-functional stakeholders
• Support API lifecycle management, including design reviews, implementation, testing, deployment, monitoring, documentation, incident response, and continuous improvement
• Provide Tier 3 support for critical production incidents to ensure rapid resolution and minimal business disruption

Requirements:

• Proven experience designing, developing, and supporting enterprise APIs
• Strong understanding of API security, resiliency patterns, authentication and authorization, observability, error handling, scalability, and performance optimization
• Hands-on experience with AI, generative AI, machine learning-enabled capabilities, intelligent automation, or AI-assisted software engineering practices
• Experience improving or modernizing existing APIs in production environments
• Demonstrated ability to work effectively with architecture, security, cloud, product, operations, and engineering teams
• Experience leading technical delivery, mentoring engineers, influencing stakeholders, and driving adoption of reusable engineering practices
• Strong troubleshooting and production support experience for enterprise applications or platforms
• Experience supporting omnichannel capabilities across web, mobile, contact center, partner, or enterprise platforms
• Experience with cloud-native development, CI/CD pipelines, automated testing, infrastructure as code, API gateways, monitoring, and alerting
• Familiarity with responsible AI principles, enterprise AI governance, and practical evaluation of AI-enabled solutions
• Experience with API testing and development tools such as Postman, SoapUI, or similar platforms
• Knowledge of event-driven architecture, data access patterns, identity and access management, and enterprise integration patterns