EverPro - Software Engineering Operations Specialist (Remote, US)

EverCommerce is a leading service commerce platform on a mission to digitally transform the service economy. They are seeking a Software Engineering Operations Specialist to implement and optimize the Unified Software Development Lifecycle, leveraging tools like Jira and Confluence to enhance operational efficiency and collaboration across teams.

Responsibilities:

• Translate SDLC standards into practical, executable workflows within Jira and related tools
• Configure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release)
• Actively audit teams’ usage of tools to ensure adherence to required SDLC practices
• Partner directly with engineers and managers to troubleshoot process breakdowns
• Iterate quickly on process improvements based on real delivery data and team feedback
• Implement AI automation for reporting and operational excellence
• Serve as the primary Jira and Confluence administrator, performing hands‑on configuration and maintenance
• Design and maintain:
• Issue types, fields, schemas, and screens
• Workflows and transitions
• Permission schemes and roles
• Custom dashboards and reports
• Create and maintain Confluence:
• SDLC documentation
• Templates for project pages, release notes, and retrospectives
• Embedded Jira reports and live status views
• Clean up legacy configurations and reduce tool sprawl from acquired companies
• Build and maintain Jira automation rules to:
• Enforce required fields and transitions
• Reduce manual updates and duplication
• Improve traceability from idea → delivery
• Design workflows that reflect real engineering practices rather than theoretical models
• Implement integrations between Jira, Confluence, and Productboard
• Own ongoing tuning and performance of automations to prevent noise or system overhead
• Configure and maintain Productboard structure, including components, features, initiatives, and views
• Actively manage Jira ↔ Productboard synchronization
• Ensure roadmaps and priorities in Productboard accurately reflect execution in Jira
• Support product teams with hands‑on setup for new products, views, and reporting
• Create practical, step‑by‑step guidance for teams (how‑to docs, workflows, examples)
• Lead live tool walkthroughs and working sessions rather than theoretical training
• Join planning or delivery meetings as needed to support adoption
• Provide direct support during onboarding of newly acquired engineering teams
• Actively build and maintain Jira dashboards for delivery, flow, and predictability
• Ensure metric accuracy by enforcing consistent workflows and data standards
• Use real delivery data to highlight bottlenecks and improvement opportunities
• Partner with leadership to interpret metrics and recommend concrete changes
• Maintain and distribute leadership dashboards on a monthly basis

Requirements:

• 7+ years in engineering operations, engineering management, program management, or similar roles
• Deep, hands-on Jira and Confluence administration experience
• Demonstrated experience building and maintaining Jira workflows, automations, and reporting
• Strong understanding of SDLC execution in real engineering environments
• Experience working directly with engineers to solve process and tooling challenges
• Ability to operate independently and make day-to-day configuration decisions
• Strong written documentation and practical training skills
• Experience supporting tool and process consolidation after acquisitions
• Advanced Jira automation experience (complex rules, branching, conditional logic)
• Experience with implementing AI automations using Claude
• Hands-on Productboard administration experience
• Background in software development, QA, DevOps, or SRE
• Familiarity with Agile, Kanban, and hybrid delivery models