Staff UI/UX Designer

ServiceNow is seeking a Staff UI/UX Designer to craft interactive, high-impact experiences that enhance their platform. The role involves designing demos for product launches and events, collaborating with various teams, and managing projects from conception to delivery.

Responsibilities:

• Design and prototype interactive demos for product launches, industry events, executive presentations, and expo floors
• Translate complex platform capabilities and product roadmaps into clear, compelling demo narratives tailored to specific audiences
• Collaborate closely with product and UX teams to interpret existing work, infer intent, and extrapolate into forward-looking demo experiences
• Own projects end to end from initial storyboard through final delivery, managing timelines, stakeholder approvals, and last-minute pivots
• Direct and provide feedback to studio contractors and production partners, ensuring quality and consistency across deliverables
• Enable project leads and marketing partners through maintained demo resources, enablement materials, and staying fluent in the latest emerging technologies
• Represent the team in cross-functional reviews, presenting and defending design decisions to stakeholders and leadership

Requirements:

• 5+ years of experience in the UX/UI design space with adjacent experience in related fields like product design, sales enablement, marketing, or live event production
• Experience collaborating with developers or product engineers, with an understanding of front-end constraints and how design decisions translate to build
• A strong command of project ownership, end to end, with a penchant for file management, naming conventions, progress tracking, and building timelines
• Thrives in a fast-moving environment where approval cycles compress timelines, hard pivots are routine, and the pace of work ebbs and flows with the event calendar
• Skilled communicator; comfortable presenting and defending design decisions, pitching to executives, and negotiating compromise with product stakeholders
• Operates with autonomy; makes decisive calls under pressure, directs contractors, and keeps projects moving without waiting for explicit direction
• Working knowledge of Scrum or agile methodologies
• Experience with demo automation or interactive presentation tools
• Prior exposure to ServiceNow products or enterprise SaaS platforms
• Comfortable navigating developer tools like VS Code, browser dev tools, or basic command line
• Willingness to travel for events including Knowledge and World Forum