Key skills
Machine LearningArtificial IntelligenceLarge Language Models (LLM)LLM Fine-tuningRAG/SearchLLM Evaluation and Testing AutomationFeedback-based LearningGuardrail SystemsAI Model DevelopmentML Services DevelopmentSoftware Systems Design and DevelopmentScalable ML-powered ProductsAIMLLLMAgenticCommunication
About this role
Airbnb is a global company that connects hosts and guests for unique stays and experiences. They are seeking a Staff Machine Learning Engineer to drive Customer Support x Artificial Intelligence initiatives by developing and enhancing AI models and ML services to improve customer service experiences.
Responsibilities:
- Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
- Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
- Learn and share the latest AI/ML technologies with the team
Requirements:
- PhD/Master's degree, preferably in CS, or equivalent experience
- 9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
- Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
- Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
- Experience with LLM driven chatbot and Agentic AI products would be a big plus