Technical ServiceNow Project Manager – 15+ years of experience

Cygnus Professionals Inc. is seeking a Technical Project Manager with extensive experience in managing ServiceNow projects. The role involves leading project execution, collaborating with stakeholders, and ensuring successful delivery within scope, time, and budget while maintaining stakeholder satisfaction.

Responsibilities:

• Lead end-to-end project execution for ServiceNow implementations, enhancements, and platform upgrades
• Collaborate with business and technical stakeholders to define project goals, deliverables, timelines, and dependencies
• Create and manage project plans, schedules, budgets, and risk mitigation strategies
• Coordinate with developers, architects, business analysts, and QA teams to ensure timely and high-quality delivery
• Serve as the main point of contact between IT, business teams, and third-party ServiceNow partners or vendors
• Manage Agile or hybrid project delivery, using tools like JIRA, Azure DevOps, or ServiceNow Agile
• Drive regular status meetings, provide executive updates, and ensure documentation and reporting are current
• Monitor project KPIs, including scope, timeline, budget, quality, and stakeholder satisfaction
• Ensure alignment with platform governance, architecture standards, and CSDM or CMDB frameworks

Requirements:

• 15+ years of experience in project management
• Hands-on experience managing ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, SecOps, or custom app development
• Solid understanding of ServiceNow's architecture, data model, and delivery methodology
• Experience in leading end-to-end project execution for ServiceNow implementations, enhancements, and platform upgrades
• Ability to collaborate with business and technical stakeholders to define project goals, deliverables, timelines, and dependencies
• Experience in creating and managing project plans, schedules, budgets, and risk mitigation strategies
• Ability to coordinate with developers, architects, business analysts, and QA teams to ensure timely and high-quality delivery
• Experience serving as the main point of contact between IT, business teams, and third-party ServiceNow partners or vendors
• Experience managing Agile or hybrid project delivery, using tools like JIRA, Azure DevOps, or ServiceNow Agile
• Ability to drive regular status meetings, provide executive updates, and ensure documentation and reporting are current
• Experience monitoring project KPIs, including scope, timeline, budget, quality, and stakeholder satisfaction
• Ability to ensure alignment with platform governance, architecture standards, and CSDM or CMDB frameworks
• Mandatory Skills: ServiceNow - SaaS