Dental Project Manager

Benco Dental, the largest privately owned, full-service dental distributor in the United States, is seeking a Dental Project Manager. This role involves leading and overseeing installation projects to ensure their successful delivery while utilizing technical expertise to provide support in the field.

Responsibilities:

• Lead and oversee projects, ensuring they are completed on time and within budget
• Develop and manage detailed project plans, including scope, schedule, and resource allocation
• Coordinate project teams, assign tasks, and monitor progress
• Communicate with stakeholders to gather project requirements, provide updates, and address concerns
• Manage project documentation, including plans, work hour budgets, and progress reports
• Perform installations, repairs, maintenance, and upgrades of company products or equipment at client sites
• Organize and facilitate project review meetings, providing insights for improvement
• Effectively build/maintains a good working relationship with customers, resulting in high customer satisfaction levels
• Identify and mitigate project risks, adapting to changes as necessary to ensure project success
• Maintain accurate service records, reports, and recommendations
• Communicate professionally with clients to exceed their expectations
• Provide on-site training to clients on product usage and maintenance
• Diagnose technical issues, troubleshoot problems, and offer effective solutions
• Collaborate with the technical support team to resolve complex technical problems
• Adhere to safety guidelines and protocols in various field environments
• Overall ownership of Basecamp projects
• Ensure completion of all to do’s, regardless of individual task ownership
• Submit all site check, install, & install follow-up dispatch requests through Basecamp
• When appropriate, review ES Quotes for order accuracy prior to ordering & all order acknowledgements
• Update estimated install dates in CRM
• Send customer equipment install survey
• Archive process within Basecamp
• Close duplicate Basecamp entries
• Review all uploaded site checks for quality and completeness
• Keep the installation hours required for install to a minimum
• Assist with completion of all regional inventories
• In partnership with the ES Team, responsible for KPI of keeping Install hours as a % of EQ revenue at or below .055%
• Help achieve local EQ Sales goals
• Monitor equipment installation survey scores and comments
• Lead the weekly equipment call
• Assist the Field Service Manager with hiring, onboarding and training installers
• Recruit help from other geographies for large installs
• Request return manufacturer authorizations (RMA) from manufacturers
• Add Installers, Project Coordinators, IT Software & Support and Digital Dentistry associates to Basecamps
• Coordinate IT Software & Support and Digital Dentistry support needs
• Timely network evaluation completion and quality
• Submit movers forms through Portal and confirm movers
• Schedule install with the customer, contractor and IT provider
• Work with Logistics department if there are any issues with 3PL or Equipment Handler Team
• Ensure the return of all warranty and non-warranty returns for each project

Requirements:

• Strong project management skills, with the ability to lead and oversee projects effectively
• Strong technical and mechanical aptitude
• Excellent problem-solving skills and attention to detail
• Exceptional communication and interpersonal abilities
• Ability to work independently and adapt to various working conditions
• Ability to read and understand construction documents
• Willingness to utilize technical skills to provide field service support
• Proficiency in project management tools and software
• Valid driver's license and willingness to travel to client sites
• Bachelors Degree in related field or equivalent work experience
• 1-3 years: proven experience in project management and coordination
• Frequent travel to customer sites (daily)
• Occasional overnight travel required (monthly or quarterly) for install, service support or in-person training
• Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
• Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
• Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
• Ability to work in tight spaces
• Frequent traveling to customer sites (daily) and occasional use of power tools