Strategic Customer Success Manager - Spanish Speaking

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. The Strategic Customer Success Manager will focus on Spanish accounts in Europe, driving growth by building client relationships, educating them on video content creation, and ensuring a cohesive onboarding experience.

Responsibilities:

• Reporting to the AVP of Customer Success and focusing on Spanish accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
• As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
• Ideal for an individual who wants to expand their career with a fast-growing software company
• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
• Experience in managing a Book of Business along with KPIs
• A track record in managing risk, forecasting, and identifying growth opportunities
• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
• Successfully onboarding new clients and building key relationships in the first critical months and beyond
• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
• Light video editing using the Synthesia platform
• Retention and growth of our enterprise clients
• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
• You need to be fluent in Spanish and English
• You are based in Europe - can sit remote