Senior Product Support Manager

Long Wave Inc is seeking a highly experienced Senior Product Support Manager to lead Integrated Logistics Support (ILS) planning, execution, and sustainment activities for advanced training systems and defense-related products. This role is responsible for developing, integrating, and managing lifecycle product support strategies that ensure operational readiness, reliability, and long-term sustainability for our customers.

Responsibilities:

• Lead the development, execution, and management of comprehensive Integrated Logistics Support (ILS) strategies across the product lifecycle
• Oversee planning and analysis for logistics elements including:
• Maintenance Planning
• Supply Support
• Technical Data & Publications
• Support Equipment
• Training & Training Support
• Facilities Planning
• Packaging, Handling, Storage, and Transportation (PHS&T)
• Reliability, Maintainability, & Availability (RMA)
• Sustaining Engineering and Field Support
• Manage logistics scope, cost, schedule, and performance within assigned programs
• Serve as the primary logistics interface to both internal stakeholders and external customers, including DoD program offices and prime contractors
• Lead Logistics Product Data (LPD) development and associated deliverables (LSA, LORA, FMECA, TIR, provisioning, etc.)
• Support development of contract proposals, BOEs, and logistics-related cost estimates
• Ensure compliance with DoD, MIL-STD, GEIA, and customer requirements relevant to logistics support and sustainment
• Coordinate development and delivery of training materials, technical manuals, IETMs, and instructional content
• Drive sustainment readiness activities including sparing analysis, obsolescence management, and configuration control
• Support fielding activities, installation, deployment, and long-term support planning for delivered systems
• Lead and mentor logistics specialists, analysts, and support personnel as needed

Requirements:

• Bachelor's degree in Logistics, Engineering, Business, or related field. Equivalent experience may be considered
• 8+ years of professional experience in Integrated Logistics Support, Product Support Management, or related defense logistics roles
• Strong understanding of DoD acquisition processes, sustainment phases, and applicable logistics standards (e.g., MIL-STD-1388, GEIA-STD-0007, MIL-HDBK-502)
• Experience preparing and managing logistics deliverables in accordance with contract requirements
• Proven ability to lead cross-functional teams and manage complex sustainment efforts
• Experience working with government customers, primes, or direct DoD programs
• Ability to interpret engineering drawings, system specifications, and technical documentation
• Excellent communication, briefing, and customer engagement skills
• Active DoD Secret security clearance
• Master's degree in Logistics, Systems Engineering, Program Management, or related field
• DAU/DAWIA certification in Life Cycle Logistics (Level II/III)
• Active DoD Top Secret security clearance
• Experience supporting training systems, simulators, or defense hardware production
• Familiarity with LPD/LSAR tools and logistics databases
• Certified Product Support Manager (PSM) or equivalent credential
• Experience with Earned Value Management (EVM) and developing BOEs