Senior DevOps Engineer - Payments & AI Platforms

KeyBank is a financial institution seeking a Senior DevOps Engineer to enable reliable, scalable, and secure software delivery. The role involves designing and managing infrastructure, pipelines, and automation while collaborating with engineering and data science teams to optimize processes.

Responsibilities:

• Design, build, and maintain CI/CD pipelines to support continuous integration and deployment
• Assist with standardization of multiple codebases especially within the GCP environments
• Manage cloud infrastructure, environments, and configuration
• Automate infrastructure provisioning using infrastructure-as-code (e.g., Terraform)
• Monitor system performance, availability, and reliability; respond to incidents and drive root cause analysis
• Implement logging, observability, and alerting frameworks
• Partner with engineering and data science teams to optimize build, release, and deployment processes
• Enforce security, compliance, and access controls across environments
• Maintain version control, branching strategies, and release governance practices
• Advocate for net new AI powered capabilities to support DevOps and other processes within the organization

Requirements:

• 5-8 years of experience and demonstrated ability to work independently and lead projects
• Bachelor's Degree in computer science or a related field, or equivalent experience. (required)
• Strong understanding of cloud architectures and distributed systems within an enterprise environment
• Strong capability with Terraform, GCP, GitLab
• Strong interpersonal / soft skills for managing complex relationships across an enterprise tech ecosystem
• Ability to troubleshoot complex system issues across the stack
• Experience with GitLab CI/CD across complex enterprise codebases
• Proficiency in scripting and automation (e.g., Python, Bash)
• Knowledge of containerization and orchestration (e.g., Docker, Kubernetes)
• Familiarity with monitoring and observability tools (e.g., Kibana, Dynatrace)
• Experience with enterprise financial services and/or in a highly regulated markets that require higher standards of security and architecture
• High proficiency in using AI coding assistants to execute engineering projects
• Understanding software development lifecycles and methodologies (Agile, Scrum, etc.)
• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct
• Experience with ServiceNow to support complex teams needs
• Experience with launching AI products with a specific focus on LLM's, and data science heavy projects
• Experience supporting AI post-training activities
• Experience with deploying eval and observability systems for AI products