Clinical Support Clerk - Casual - Extendicare Halton Hills

Position Summary 

The Clinical Support Clerk provides clerical and administrative support to the clinical team in a long-term care setting. This role is responsible for maintaining accurate health records, assisting with documentation management, and supporting nursing and interdisciplinary teams with clerical functions to ensure compliance with legislative, professional, and organizational standards. 

Key Responsibilities 

Documentation & Record Management 

• Maintain accurate and up-to-date resident health records (electronic and paper-based). 

• Process admission, transfer, and discharge documentation in accordance with legislative and organizational requirements. 

• Ensure timely filing, scanning, and retrieval of clinical documents. 

• Support compliance with documentation standards set out by the Ministry of Long-Term Care, College of Nurses of Ontario, and organizational policies. 

Clerical & Administrative Support 

• Provide administrative support to the Director of Care, Nursing Managers, and interdisciplinary team. 

• Prepare, distribute, and track incident reports, care conferences, and other clinical documentation. 

• Assist with scheduling meetings, preparing agendas, and recording minutes for clinical and quality meetings. 

• Monitor and order office and clinical forms and supplies as required. 

Resident & Family Support 

• Respond to routine inquiries from residents, families, and staff in a professional and courteous manner. 

• Support resident care conferences through documentation preparation and follow-up. 

Compliance & Confidentiality 

• Adhere to the Personal Health Information Protection Act (PHIPA) and organizational privacy and confidentiality policies. 

• Ensure all documentation practices meet regulatory and accreditation standards. 

• Support audits, quality improvement initiatives, and Ministry inspections as required. 

Qualifications 

• Post-secondary education in office administration, health information management, or equivalent training/experience. 

• Previous experience in a long-term care, hospital, or healthcare setting preferred. 

• Knowledge of electronic health records (e.g., PointClickCare or other LTC documentation systems) an asset. 

• Strong organizational skills with attention to accuracy and detail. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Excellent interpersonal and communication skills. 

• Demonstrated ability to maintain confidentiality and handle sensitive information appropriately. 

Core Competencies 

• Commitment to resident-centered care. 

• Professionalism and discretion in all interactions. 

• Strong problem-solving and critical-thinking skills. 

• Team collaboration and ability to work independently. 

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook). 

Working Conditions 

• Casual

• Primarily office-based with interaction across all departments. 

• May be required to support during Ministry inspections, audits, and urgent administrative needs. 

• Standard business hours with potential for flexibility based on operational needs.  

• Other duties may be assigned as per operational needs.

When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.