About this role

Status

Full-Time

Standard Hours per Week

Job Posting Category

Administration

Job Posting Description

Position Summary:
As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.

Key responsibilities:

Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting patients encounter
Customer Service
- May be required to rotate to front desk, greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisors
- Answering, screening, and routing telephone calls.
- Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Administrative:
- Providing routine clerical support as needed
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling

Minimum qualifications
Education:

A high school level of education required, bachelor’s degree preferred

Experience:

Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH temps or agency temps).

Office/Site Location

Boston

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Part Remote/Hybrid

Pay Range

$19.06-$27.64 Hourly

Patient Experience Representative - Immunology Call Center

Key skills