Residential Program Manager

Are you a compassionate and dependable leader ready to support youth and guide a dedicated team? We are seeking a mission-driven Residential Program Manager to play a key role in helping children build essential life skills in a therapeutic, supportive environment. If you’re passionate about empowering others and want to be part of a supportive team, we want you on our team

A Day in the Life
You will be responsible for coordinating both staff and client activities within an assigned unit. This includes developing and implementing programs that meet clients' needs, overseeing the placement and progress of each youth, evaluating program effectiveness, and maintaining regulatory and accreditation standards.

How This Position Contributes to our Mission
• Supervise, mentor, train, and develop the departmental staff, including Youth Support Specialists and Assistant Program Managers
• Responsible for scheduling, adequate staffing, time card review, overtime approval and employee evaluations.
• Participate in treatment planning to ensure appropriate services are available to address the emotional, behavioral, spiritual and physical needs of the client
• Maintain a structured program schedule for residents and team members that is consistent, trauma-informed, and holistic.
• Maintains Safe Crisis Management (SCM) certification and participates in SCM intervention with clients as needed.
• Provide on-call emergency support

Residential Program Manager Skills and Qualifications
• Must be at least 21 years of age
• Two years of education from a college or university and two years of experience in child-caring facility or high school diploma/equivalency with five years of experience in a child-caring facility are required; Bachelor's degree in a human services field (Psychology, Social Work, Counseling) preferred.
• Experience with recovery-based treatment plans and behaviorally oriented programs preferred
• Valid driver's license and insurable driving record required
• Strong leadership and supervisory skills with the ability to lead a team effectively
• Proficient with Microsoft Office Suite and related software
• Must be available for on-call duties during emergencies, as well as have the flexibility to work weekends and holidays when necessary

What You’ll Receive as a Valued Member of Home of the Innocents
• Comprehensive benefits package (Medical, Dental, Vision, AD&D, and Life)
• Generous leave time
• 401(k) with employer match
• Training and certification opportunities
• Professional development opportunities

Who We Are
Home of the Innocents is one of Louisville’s longest-serving non-profit organizations, approaching 150 years of service to children and families. Our mission is simple and clear: to enrich lives with hope, health, and happiness.

We are a trauma-informed organization, prioritizing safety, recovery, and strong relationships in everything we do. Our leadership is committed to building a workforce grounded in compassion, excellence, empowerment, and wellness.

We are an organization growing to meet the needs of children and young adults in our community-expanding our programs and investing in our campus, including the addition of a new wing at the Kosair for Kids Complex Care Center that will double our capacity to serve medically complex individuals.

Our Impact

3,976 children and families served in 2025
22-acre campus located near downtown Louisville
Second largest Residential Treatment Program in Kentucky
Only dedicated emergency shelter for children in the city
10 programs supporting children and families across a range of needs, including:
• Therapeutic and residential treatment for youth with complex behavioral and emotional needs
• Emergency shelter for children in crisis
• Foster care and adoption support
• Community-based behavioral health services
• Kosair for Kids Complex Care Center (KCC): Kentucky’s only pediatric skilled nursing facility providing residential and respite care for children and young adults with complex medical needs.

If you are passionate about fostering a mission-driven workplace and shaping a positive organizational culture, we invite you to apply!