Residential Assistant Program Manager

Are you a compassionate and dependable leader ready to support youth and guide a dedicated team? We are seeking a mission-driven Assistant Program Manager to play a key role in helping children build essential life skills in a therapeutic, supportive environment. If you’re passionate about empowering others and want to be part of a supportive team, we want you on our team!

Shift: 4 days / week: Wednesday 11 AM - 8 PM, Thursday 11 AM - 8 PM, Friday 9 AM - 9 PM, Saturday 9AM - 7 PM

A Day in the Life
You will play a crucial role in overseeing the Youth Support Specialists and ensuring the safety and well-being of our residents. You will provide guidance, support and leadership to the team to maintain a structured and therapeutic living environment.

How This Position Contributes to our Mission

• Functions as a team leader within the program and in the absence of the Program Manager. This includes modeling of appropriate intervention strategies to ensure interventions are therapeutic, supportive, and effective.
• Supervise, mentor, train, and develop Youth Support Specialists.
• Participate in evaluation of employee performance.
• Supervise all SCM incidents as they occur, provide debriefing, coaching, and training to Youth Support Specialists as needed to maintain optimal safety for residents and staff.
• Assists in treatment planning to ensure appropriate services are available to address the emotional, behavioral, spiritual, and physical needs of the client.
• Responsible for documenting resident progress, including any negative behaviors expressed, resident concerns, significant incidents, unusual occurrences and/or emergency events in a timely and accurate manner.
• Lead house shift change meeting to ensure that adequate planning is done before shift changes occur.

Assistant Program Manager Skills and Qualifications
• Must be at least 21 years of age
• High School Diploma or GED required; bachelor's degree in a human service field preferred
• Minimum one year experience in a child-caring facility required
• Experience with recovery-based treatment plans and behaviorally oriented programs preferred
• Valid driver's license and clear driving record required
• Strong leadership and supervisory skills with the ability to lead a team effectively
• Proficient with Microsoft Office Suite and related software
• Must be available for on-call duties during emergencies, as well as have the flexibility to work weekends and holidays when necessary

What You’ll Receive as a Valued Member of Home of the Innocents
• Comprehensive benefits package (Medical, Dental, Vision, AD&D, and Life)
• Generous leave time
• 401(k) with employer match
• Training and certification opportunities
• Professional development opportunities

Who We Are
Home of the Innocents is one of Louisville’s longest-serving non-profit organizations, approaching 150 years of service to children and families. Our mission is simple and clear: to enrich lives with hope, health, and happiness.

We are a trauma-informed organization, prioritizing safety, recovery, and strong relationships in everything we do. Our leadership is committed to building a workforce grounded in compassion, excellence, empowerment, and wellness.

We are an organization growing to meet the needs of children and young adults in our community-expanding our programs and investing in our campus, including the addition of a new wing at the Kosair for Kids Complex Care Center that will double our capacity to serve medically complex individuals.

Our Impact

3,976 children and families served in 2025
22-acre campus located near downtown Louisville
Second largest Residential Treatment Program in Kentucky
Only dedicated emergency shelter for children in the city
10 programs supporting children and families across a range of needs, including:
• Therapeutic and residential treatment for youth with complex behavioral and emotional needs
• Emergency shelter for children in crisis
• Foster care and adoption support
• Community-based behavioral health services
• Kosair for Kids Complex Care Center (KCC): Kentucky’s only pediatric skilled nursing facility providing residential and respite care for children and young adults with complex medical needs.

If you are passionate about fostering a mission-driven workplace and shaping a positive organizational culture, we invite you to apply!