Description
Position Summary
Responsible for assisting with the supervision of the Front Desk.
Essential Functions
Requirements
Position Qualifications
WORKERS IN THIS POSITION MUST BE 18 OR OLDER
Core Competencies
Communication Skills- Ability to communicate effectively with others verbally.
Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Energetic- Ability to work at a sustained pace and produce quality work.
Leadership- Ability to influence others to perform their jobs effectively.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Quality—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Education
High School Diploma or GED.
Experience
One year of Hotel Front Desk experience.
One year of supervisory experience preferred.
Two years of previous experience in a position with high volume customer contact.
Computer Skills
Microsoft Office basic level or higher to include (Word, Excel, Outlook, Access).
Type up to 35 WPM.
10 Key operation experience, preferred.
Previous interaction with Property Management Systems preferred.
Previous experience with Agilysis Visual One or other systems preferred.
Certificates & Licenses
Other Requirements
Experience providing guest service over the phone.
Experience with professional presentation and interaction with the public, guests, and VIP’s.
Must obtain Siletz Tribal Gaming License; to respond to guest service needs at the arcade, which is not located at the Hotel Property.
Physical Demands
Lift/Carry
Push/Pull
Other Physical Requirements
Work Environment
Work will take place in a small office environment with occasional exposure to a busy resort and gaming environment with multiple distractions. The noise level in the work environment is usually quiet to moderate.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
