Security Lead

Description

Position Summary

The Security Lead is responsible for assisting the on-duty Security Supervisor as directed and is required to fill in as needed for the Shift Supervisor. As a Lead, you are also required to train new personnel and ensure they meet departmental standards for a Security Officer. 

Essential Functions

•  Ability to perform and meet all expectations and job functions of a Security Officer employed by Chinook Winds Security Department. 
• Manages aspects of daily operations as directed by the Security Supervisor.
• Maintains effective communication within the team and attends meetings and training sessions when required.
• May be required to remove and reinstall cash boxes. 
• Provides enforcement to Chinook Winds policies, NIGC, Tribal Internal Controls, State Compact, and Minimum Internal Controls.
• Identifies and reports issues regarding the integrity of operations in relation to any and all departments within Chinook Winds to the Security Shift Supervisor and other members of the management team as appropriate. 
• Provides input or recommendations for improving work procedures and worker performance to the Security Shift Supervisor to increase service quality, efficiency, and enhance job safety.
• When filling in for the Shift Supervisor, will be required to review investigations and reports submitted by staff members, ensuring accuracy and completeness prior to the distribution to Management. 
• Identifies and reports any irregular, unsafe or hazardous conditions. 
• Primarily floor Officer role, filling in as a supervisor as necessary. 
• Stays current on all other department P&P’s including any changes or amendments.
• Is a strong supporter of CWCR’s Customer Service standards and Core Values.
• Develops and maintains a teamwork environment.
• Works with members of the Leadership Team in identifying training opportunities.
• Investigates complaints/concerns from guests/employees. Analyzes various situations and resolves them ensuring compliance with Chinook Winds policies and procedures.
• When filling in as a Shift Supervisor, communicates directly with various law enforcement agencies and members of management from various departments on behalf of the security department.
• Resolve customer complaints as needed.
• Works with members of the Leadership Team in identifying training opportunities.
• Provides mentoring and guidance to new hires.
• Provides detailed instruction and ensures understanding of departmental policies and procedures. 
• Provides detailed instruction and ensures understanding of all Security Department related functions.  
• Maintains effective communication with both the trainee and members of the Leadership Team.
• Maintains documentation in accordance with departmental standards on the progress of the trainee. 
• Emphasizes and instills Company Core Values with each trainee.
• All other duties as assigned by the Shift Supervisor or Security Director. 

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

Accountability – Ability to accept responsibility and account for his/her actions.

Autonomy – Ability to work independently with minimal supervision.

Adaptability – Ability to adapt to change in the workplace.

Communication Skills – Ability to communicate effectively with others verbally and in writing in a productive manner.

Decision Making – Ability to make critical decisions while following company procedures.

Honesty/Integrity – Ability to be truthful and be seen as credible in the workplace.

Organized – Possessing the trait of being organized for following a systematic method of performing a task.

Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.

Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative. 

Tactful – Ability to show consideration for and maintain good relations with others.

Time Management – Ability to utilize the available time to organize and complete work within given deadlines. 

Education

High School Diploma or GED. 

Associates or higher preferred.

Experience

One year of Chinook Winds Security experience.

Computer Skills

Microsoft Office Word and Excel intermediate required. 

Basic outlook experience preferred.

Certificates & Licenses

Valid Oregon Driver’s license.

Siletz Tribal Gaming License.

Other Requirements

CPR Certified.

Knowledge of job specific information.

Must be flexible with schedule.

Demonstrated ability in conducting confidential investigations of sensitive materials and matters.

Flexibility to handle changing priorities, schedules, and possess excellent time management skills.

Must possess an advanced knowledge of Security Department Policies and other regulations pertaining to the Security Department. 

Physical Demands

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling/Fingering Constantly
• Reach Outward Frequently
• Reach Above Shoulder Frequently
• Climb Occasionally
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Constantly
• 1-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Occasionally

Push/Pull

• 12 lbs or less Constantly
• 13-25 lbs Frequently
• 26-40 lbs Frequently
• 41-100 lbs Frequently
• Over 100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far.

Sense of Sound.

Sense of Smell.

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Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.  

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.