PERSONAL BANKER II

Application Deadline: 15 July 2026

Department: 1325-Boulder

Employment Type: Full Time

Location: Boulder, Colorado

Compensation: $57,784 - $65,000 / year

Description

1. Assists customers in making product and service choices that best meet the needs, and conducts subsequent required duties related to the proper account opening and closing for both individual and commercial account relationships.
2. Be proactive in exploring customer needs and making appropriate recommendations of available products and services in a professional manner. 
3. Performs customer service duties and provides leadership and guidance to subordinate members of the department in the areas of answering phone and in-person customer inquiries, conducting customer research, approving refunds of service charges or fees, assist in appropriate customer access to established safe deposit, and ensures timely processing of deposit verifications for credit purposes.  
4. Ensures that appropriate customer profiling is conducted at the time the relationship is first established to ensure that the immediate product and service suggestions are effective and that subsequent follow-up activities can be done with adequate information to ensure the bank’s goals of serving all of the customer needs are met.
5. Provides interest rate quotes to customers per the bank’s established rate sheet, obtaining individual rate quotes from appropriate bank personnel as needed for jumbo deposit relationships.
6. Accepts applications and conducts initial credit verifications and underwriting requirements as necessary for Demand Deposit and other Consumer Loans, including but not limited to ordering credit reports, and providing customers with loan payoff quotations.
7. Responsible for requesting and reviewing loan documentation related to the initiation and/or modification of DDL, Consumer and Fresh Start Loan accounts.
8. Initiates and processes incoming/outgoing wires, obtaining all necessary approvals.
9. Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends).
10. Performs any other duties/projects as assigned by branch president.

• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes.  Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge and expertise in all deposit account products and services, so that sufficient time and effort can be placed in the consumer credit underwriting and loan approval process.
• Knowledge and work experience that demonstrates effective abilities to supervise the department with special emphasis on sales and customer service practices and principles.
• Skill in communicating with clients and co-workers in courteous and professional manner.  
• Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
• Skills in effectively listening to customers and making appropriate referrals.
• Ability to maintain a high level of confidentiality. 
• Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
• Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers' needs is being met.
• Ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Ability to function as a team player.

• High school graduate or equivalent.  
• A minimum of 36 months of prior banking experience is generally expected.
• Prior supervisory experience or equivalent training is preferred.

• Benefits for employees working at least 35 hours per week include 8 paid holidays; 17 PTO days each year for the first five years of employment (employees must complete 90-day introductory period prior to accruing PTO); 16 hours of paid sick time upon hire date; health, dental, prescription drug card, vision, and voluntary life insurance plans; health savings account with employer contributions; flexible medical and dependent care spending plans; 401K plan after 3 months and start of next quarter with employer contributions and profit sharing; $50,000 group term life insurance; long term disability insurance and employee assistance program.  If working less than 35 hours per week, above benefits are modified.

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