Senior Product Manager - Virtual Agents and Capacity Intelligence

ServiceTitan is a company that solves real world problems in the specialty trade services and construction industry, seeking an experienced and visionary product leader. The Senior Product Manager will lead a fast-paced team to launch new products, improve product-market fit, and achieve KPIs that measure customer impact and business results.

Responsibilities:

• Create, articulate, evangelize, champion, and execute the vision for Capacity Management and AI Virtual Agents
• Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results
• Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market
• Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices, including partnering with Documentation, Enablement, and Marketing on content creation
• Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting
• Achieve goals by establishing and attaining KPIs for revenue, retention, usability, adoption, engagement, and satisfaction
• Identify and take action on opportunities for continuous improvement
• Communicate and mitigate risks in order to successfully achieve objectives
• Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments
• Nurture strategic partnership relationships, resulting in creation and adoption of new integrations

Requirements:

• 5+ years of relevant work experience in product management, SaaS products strongly preferred
• Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams
• Data-driven approach to measuring success and quantifying customer outcomes and business impacts
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others
• Demonstrated track record of delivering industry-transforming solutions across web and mobile platforms
• Proven ability to deliver against ambitious schedule milestones while paying strict attention to detail and quality
• Capacity to operate autonomously and bring clarity in uncertain environments
• Strong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisions
• Sound judgment and credibility to make difficult trade-off decisions that deliver optimal outcomes with finite resources
• Excellent communication skills that allow you to translate complex and detailed information into simple and readily understandable executive summaries
• Enthusiasm for your vision and mission that inspires your team members and customers, creating evangelists and champions for your cause
• Bias toward action allowing you to move quickly while establishing the foundation for long term success
• Resourcefulness to leverage available tools, customers, data, and subject matter experts to extract key insights
• Previous experience with machine learning (ML), artificial intelligence (AI), and internet of things (IoT) preferred
• related graduate degree preferred
• MBA desired